Refund and Return Policy Overview:

Our refund and return policy is valid for a period of 30 days. If more than 30 days have passed since your purchase, we are unable to provide a full refund or exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

A 20% restocking fee will be deducted from the product price for return and refund. Please do not return the purchased product to the manufacturer.

In some cases, we may only offer a partial refund for items that:

  • Show obvious signs of use
  • Are damaged or missing parts due to reasons other than our error
  • Are returned after 30 days of delivery

Refund Process:

Upon receiving and inspecting your return, we will send you an email notifying you that we have received the returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and the credit will be automatically applied to your credit card or original payment method within a certain number of days.

Refund Delay or Loss:

If you have not received the refund, please check your bank account first. Then contact your credit card company, as it may take some time for the refund to be officially posted. If the issue persists, please contact us at info@vvisn.com.

Sale Items:

Only regular-priced items are eligible for a refund; sale items cannot be refunded.

Defective or Damaged Items:

We only replace items that are defective or damaged. If you need to replace the same item, please email us at info@vvisn.com.

Return Shipping Costs:

To return a product, you should mail the product to us. You are responsible for paying the shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Need Assistance?

For any questions regarding refunds and returns, please contact us at info@vvisn.com.