Shipping policy

Shipping Time
We offer free standard shipping for all orders within the United States. Please note that we do not ship to P.O. boxes. A tracking number will be provided once your order is shipped, allowing you to monitor the status of your delivery. Shipping and processing times vary depending on the type of order:
In-stock items: In-stock orders typically take 1 – 3 business days (Monday to Friday) to process at our warehouse. Once shipped, orders generally take 10 – 15 business days for delivery.
Made-to-order items: Most of our products are made-to-order in small batches, which usually takes 1 to 2 weeks to complete. Once production is finished, you can expect to receive your item within 3 – 5 weeks.
Expedited orders: If you require faster delivery, you can opt for expedited production and shipping. Expedited orders are usually delivered within 10 business days. This service incurs an additional charge, which can be selected during checkout.
Shipping Options and Fees
Economy shipping: Free
Expedited shipping: $39.90 (for expedited production and shipping)
Order Tracking
If you have registered an account with VVISN, you can track your order and shipping status through your account. If you have not registered, you can still track your order using your order number on our website. For additional shipping information, please email us at [email protected], and we will respond within 24 hours.
Special Circumstances
Pre-order/Delayed shipping: Some products are available for pre-order or have delayed shipping. Please refer to the product page for specific shipping dates.
Marked as delivered but not received: If your tracking shows the package as delivered but you have not received it, please contact us within 3 business days for assistance. After 3 days, you will need to contact the shipping carrier directly for further resolution.
Return Shipping Policy
We reserve the right to deny free shipping for any customer returns.
For any special requests or concerns, please contact us at [email protected] and we will do our best to assist you.