You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:

• Track your orders and review past purchases
• Request an exchange or return directly from your account
• Add pieces you love or missed out on to your Wish List
• Save your address and card details so you can shop even quicker in future

If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.

Our basic packaging uses fewer materials and has less of an impact on the environment. In this more sustainable option, you can receive your purchases wrapped in tissue and placed in a FSC-certified, recyclable, brown cardboard box. 

Where an order consists solely of shoes, it will be delivered in the original designer shoe box and protected by a brown cardboard box as per basic packaging. 

We ship all orders from our HK and Italian locations. You will be notified in the order confirmation email if part of your order might be shipped from HK and you will receive one or more emails containing your tracking number once each package has left us. 

For items coming from Italy, no additional taxes and duties will be charged. 

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

If your order contains items that are shipped from our HK and Italian locations, your card will be charged when each package is dispatched. In this case, you may see multiple payments corresponding to the same order and payment authorization.

If you have any queries about a possible refund, please consult our Receiving a refund FAQ. 

You have 30 days from the date you received your order to exchange or return item(s).

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.

If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.