Frequently Asked Question

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

1. General Questions

What is your return policy?

 We want you to be completely satisfied with your VVISN purchase. We accept returns on all unused items with original tags and packaging within 30 days of the delivery date. Please note that for change-of-mind returns, the customer is responsible for return shipping costs to our facility. To start a return, please contact us at cs@vvisn.com.

How do I track my order?

Once your order has shipped (typically 1-3 business days after order placement), you will receive a tracking number via email. You can use this number to track your order on our website’s "Track Order" page or through the carrier's official website.

Can I cancel or modify my order? I

f you need to change or cancel your order, please contact us immediately at cs@vvisn.com. We can only process changes or cancellations if the order has not yet entered the fulfillment process at our manufacturing facility.

Do you have a physical store?

Currently, VVISN operates as a direct-to-consumer (DTC) online boutique to ensure the best value for our customers. While we don't have a brick-and-mortar storefront, we provide detailed measurements and high-quality photos so you can shop with confidence.

2. Product Questions

Will my laptop or phone fit in this bag?

 We provide detailed dimensions (Length x Width x Height) for every bag on the product page. Please refer to the "Description" or "Details" section to check if your specific device will fit. If you are unsure, feel free to reach out to our team for a personalized recommendation.

What materials are used in your bags?

VVISN is dedicated to affordable luxury. We primarily use premium Top Grain Cowhide and Full-Grain Leather for our collections. Specific material details, such as leather type and hardware finish, are listed on each product page.

How do I care for my leather bag?

To ensure your VVISN bag lasts a lifetime:

  • Clean: Wipe gently with a soft, dry cloth to remove dust.

  • Condition: Use a high-quality leather conditioner occasionally to keep the leather soft and hydrated.

  • Storage: When not in use, stuff the bag with paper to maintain its shape and store it in the provided dust bag in a cool, dry place.

  • Avoid: Keep away from direct heat, prolonged sunlight, and water.

Can I see this product in other colors?

 If a bag is available in other colors, they will be displayed as options on the product page. If you don't see the color you're looking for, please contact us, and we will do our best to assist you or let you know if it will be restocked.

3. Payment Questions

What payment methods do you accept?

 We accept a variety of secure payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. All transactions are processed through SSL-encrypted gateways, and we never store your full credit card information on our servers.

4. Shipping Questions

Where do you ship from?

Our operations office is based in Boulder, Colorado. To provide premium handcrafted leather goods at accessible prices, our inventory is shipped directly from our specialized manufacturing partners in Asia.

How much does shipping cost?

  • Standard Shipping: Calculated at checkout based on your location (typically $10-$20 for smaller orders).

  • FREE Shipping: For all orders of $100.00 and above (USD).

How long does shipping take?

 Total delivery time consists of:

  • Processing Time: 1-3 business days.

  • Transit Time: 7-15 business days.

  • Note: Most customers receive their orders within 2 weeks.

Do you ship to P.O. Boxes?

To ensure safe and trackable delivery for valuable leather goods, we recommend using a physical residential or business address. Some carriers may not deliver to P.O. Boxes.

5. Contact Questions

How can I contact customer service?

You can contact us by sending an email to cs@vvisn.com. We strive to respond to all inquiries within 24 hours.

What are your business hours?

Our support team is available Monday through Friday, 9:00 am to 5:00 pm MST (Mountain Standard Time).

What is your physical address?

Our corporate operations office is located at: 942 Broadway #314c, Boulder, CO 80302, USA. (Please note: This address is for correspondence only. For returns, please contact us via email to receive the correct return warehouse address).